Hassle-Free & Customer-Focused

Thank you for choosing Acoustas! We truly appreciate your business and want you to love your purchase. If you're not completely satisfied, we’re here to help make the return process as smooth and stress-free as possible.

1. Easy 30-Day Return Window

We understand that sometimes things don’t work out. That’s why we offer a 30-day return window from the date you receive your item. To be eligible for a return:

• The item must be in unused condition and in its original packaging.
• A receipt or proof of purchase is required.

2. No-Questions-Asked Refunds

We want you to shop with confidence! If your purchase doesn’t quite meet your needs, you can return it within 30 days—no questions asked. Just reach out to us, and we’ll process your refund.

3. Returns for Damaged or Defective Items

If your item arrives damaged or defective, please contact us right away. We’ll take care of it!

• You can return the item within 30 days for a full refund or an exchange at no cost to you.
• Our team will work with you to resolve the issue quickly so you can enjoy your audio gear as intended.

4. Restocking Fees

We want to be fair, so we keep fees minimal and transparent:

• No restocking fees for returns of non-damaged items in original condition.
• If a returned product is damaged or used in a way that affects its value, a restocking fee may apply. We’ll always discuss this with you before processing your refund.

5. How to Start a Return

Returning your item is simple:

1. Email us at info@acoustas.com with your order number and reason for the return.
2. Our team will provide you with return shipping instructions.
3. Once we receive your return, we’ll inspect it and notify you of your refund status.

6. Refund Processing

Once your return is approved, we’ll process your refund and issue a credit to your original payment method. The timeline depends on your bank or card issuer, but we’ll do our best to make it quick!

7. Exchanges for Defective or Damaged Items

If you need an exchange for a damaged or defective product, just follow the return steps above. We’ll ship a replacement to you at no extra cost.

8. Return Shipping Costs

• Customers are responsible for return shipping costs.
• Original shipping fees are non-refundable.

💡 Tip: If your item is defective, let us know! We’ll help you get a replacement without you having to cover return shipping.

Need Help? We’re Here for You!

If you have any questions about your return or need assistance, our friendly customer support team is happy to help. Just email us at info@acoustas.com, and we’ll do our best to make things right.